Bank Top Up (FAQ)

Below is the frequently asked questions related to Bank Top Up process:

1. How to top up my SC or Merchant's account? Please refer to this link for complete step by step process (click the link here).

2. Why does an SC or Merchant need to top up their account? The credit will be used to pay for terminal rental and/or selling services such as prepaid reload. If you are paying rental, the rental due will be automatically deducted from the SC/Merchant's account at the beginning of the month (between 1st to 10th). If the amount in the account is insufficient, the system will fail to deduct and the SC/Merchant's service will be suspended.

3. How to know that EM has processed the top up request or the top up request is successful? Please allow between 20 to 30 minutes after you have performed the top up request. There are 2 ways to know whether your top up request is successful:

A confirmation sms to the SC/Merchant's registered hp will be sent once it is successful.
The SC/Merchant's can perform Check Balance from the terminal. Press F10, select Check Balance menu. The latest balance will be shown. If the top up is successful, the latest top up request amount will be added automatically.

4. At which bank do I have to do the deposit? You can deposit to EM account with Equity or Chase Bank. Below is the account number:

Ezeemoney (Kenya)	Account Number
Equity Bank	0550 260 905 280
Chase Bank (Kenya) Ltd	001 80 77 973 001