REBOOT terminal goto F10 reprint last transaction OR
print tranx <if you dont have the TID no just put>
3 - for the last 3 transactions
10 - for the last 10 transactions
Still cannot then SMS HELP: Help#My terminal cannot print transaction SC No 21234567
1b. Cannot connect NO CARRIER:
- Reboot terminal IF STILL FAIL
- Take out SIM CARD (with terminal no power)
- Put back and try (IF STILL FAIL)
- Try with different TELCO SIM
- CME 107
1c. NO POWER1. Check POWER supply
2. Change the POWER supply to another electrical point
3. Still FAIL report to AGENT/ AGENCY for replacement
1d. Time Out Do a network test
C1 F2 1 then press ENTER (You will see)
T1:P0:F0 if receive "XXXXX" after T5 then network is OK
If half way get error then REBOOT terminal
1e. Runtime Error Pls contact EzeeMoney by SMS HELP
HELP: SC code 81234567 terminal display runtime error
1f. EzeeMoney Card PIN exceed pin entry- This happens because the PIN entered at terminal is incorrect and has exceeded 3 attempts- Please advise customer to send SMS: HELP#Pls reset my ezeemoney card no PIN
(SMS Must be sent from REGISTERED HP No)
1g. SD Card Error- Peel off the black sticker located on the right side of the terminal
then push the SD card with your finger to take out then put back
and push it back for it to be securely locked
(REMEMBER DO THIS WITH THE TERMINAL OFF) Dont forget to put back the sticker
1h. Cannot update MENU IF terminal displays "XXXXXXXX"
Switch off terminal wait for 5 to 10 minutes then ON back and try again
1i. Printing not clear Open the printer compartment, take out the paper and put back again properly
and try again by selecting
F10 Enter L1 (Announcement)
1j. Screen blank Try rebooting, make sure there is power "green light" displayed
If still fail then change the terminal
1k. Sim error-Switch off terminal
- take out sim card & put back
- on back terminal
(if same problem then send HELP#terminal show sim error SC code number 21234567 Sim card no XXXXXXXX)
3 - for the last 3 transactions
10 - for the last 10 transactions
Still cannot then SMS HELP: Help#My terminal cannot print transaction SC No 21234567
1b. Cannot connect NO CARRIER:
- Reboot terminal IF STILL FAIL
- Take out SIM CARD (with terminal no power)
- Put back and try (IF STILL FAIL)
- Try with different TELCO SIM
- CME 107
1c. NO POWER1. Check POWER supply
2. Change the POWER supply to another electrical point
3. Still FAIL report to AGENT/ AGENCY for replacement
1d. Time Out Do a network test
C1 F2 1 then press ENTER (You will see)
T1:P0:F0 if receive "XXXXX" after T5 then network is OK
If half way get error then REBOOT terminal
1e. Runtime Error Pls contact EzeeMoney by SMS HELP
HELP: SC code 81234567 terminal display runtime error
1f. EzeeMoney Card PIN exceed pin entry- This happens because the PIN entered at terminal is incorrect and has exceeded 3 attempts- Please advise customer to send SMS: HELP#Pls reset my ezeemoney card no PIN
(SMS Must be sent from REGISTERED HP No)
1g. SD Card Error- Peel off the black sticker located on the right side of the terminal
then push the SD card with your finger to take out then put back
and push it back for it to be securely locked
(REMEMBER DO THIS WITH THE TERMINAL OFF) Dont forget to put back the sticker
1h. Cannot update MENU IF terminal displays "XXXXXXXX"
Switch off terminal wait for 5 to 10 minutes then ON back and try again
1i. Printing not clear Open the printer compartment, take out the paper and put back again properly
and try again by selecting
F10 Enter L1 (Announcement)
1j. Screen blank Try rebooting, make sure there is power "green light" displayed
If still fail then change the terminal
1k. Sim error-Switch off terminal
- take out sim card & put back
- on back terminal
(if same problem then send HELP#terminal show sim error SC code number 21234567 Sim card no XXXXXXXX)
